At TR Investment Group LLC, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and share your information when you interact with our website, services, and properties.

1. Information We Collect

We may collect the following types of information when you visit our website, book a property, or communicate with us:

• Personal Information: Name, email address, phone number, mailing address, and payment details.
• Booking Information: Check-in and check-out dates, guest preferences, and special requests.
• Communication Data: Messages, inquiries, and reviews provided through our platform.
• Technical Data: IP address, browser type, device information, and browsing activity.

2. How We Use Your Information

We use the information we collect to:

• Process reservations, payments, and provide customer service.
• Communicate with you about your bookings, special offers, and property updates.
• Improve our website, services, and guest experience.
• Ensure compliance with local regulations and legal obligations.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your data with third-party vendors who assist with payment processing, property management, and customer service.
• Legal Compliance: We may disclose your information if required by law or to protect our rights and property.

🚫 SMS/Phone Number Privacy:
SMS opt-in or phone numbers for the purpose of SMS are not shared with any third party or affiliate company for marketing purposes.

4. SMS and Email Communication

By providing your phone number and email address, you consent to receive communications related to:

• Booking confirmations, check-in/check-out reminders, and reservation updates.
• Follow-up messages, customer service inquiries, and post-stay surveys.
• Occasional promotions, special offers, and updates about our services.

Message Frequency: Message frequency may vary depending on the type of communication. You may receive up to 2-4 messages per week related to reservations or billing and occasional promotional offers, not exceeding 2 messages per month.

❌ 5. Unsubscribe/Opt-Out Instructions

SMS Messages:

• You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive.
• Once you opt-out, you will no longer receive SMS messages from us, except for essential communications required by law.

Email Communications:

• To unsubscribe from promotional or marketing emails, click the “Unsubscribe” link at the bottom of any email.
• You may still receive transactional emails related to your reservations or account status even after opting out of marketing communications.

If you encounter any issues or need assistance unsubscribing, please contact us directly at [Insert Contact Email/Phone Number].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences.

7. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Request a copy of the information we hold about you.

To exercise your rights, please contact us at [email protected]

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review this page regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

TR Investment Group LLC
Email: [email protected]
Phone: main: 833-433-8744 / cell: 408-222-2589